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Shipping Policy
Ground Shipping
Most smaller items are generally shipped by FedEx/UPS Ground delivery service. Delivery to a business or residence within the continental U.S.
Shipping to Alaska and, Hawaii by quote only
Shipping International By Quote Only.
To help you, we provide the following procedures for inspection and contacting us:
For smaller items shipped via FedEx/UPS Ground package service:
If there is any damage, visible or not, you have 24 hours to contact www.mantelworld.com to report the damage. If you do not contact www.firesidexprressions.com within 24hours, the merchandise becomes your property. 1-888-986-1535.
Freight Shipping
Larger, fragile, or heavier items, such as mantels, cast mantels and cabinets, are generally shipped standard motor freight delivery services by carriers like R&L, Old Dominion, Fed Ex Freight. These items are shipped to a legitimate commercially-zoned Business address or Residential address. We currently offer free liftgate delivery to residential areas in the continental us. Trucking company usually calls 24-48 hours before delivery to schedule for an appointment.
Hard to access areas may incur an up-charge.
All deliveries will be common carrier "Curbside Delivery"
"Curbside Delivery" provides delivery made to curb at the end of the driveway. It is not the driver’s responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up.
Limitations and restrictions for our LARGER item standard shipping are:
1.
Deliveries are only made weekdays, generally between 8 AM and 5 PM.
2.
All deliveries will be common carrier "Curbside Delivery"
"Curbside Delivery" provides delivery made to curb at the end of the driveway. It is not the driver’s responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up.
3.
Shipping to addresses within the Five Boroughs of New York, Long Island, Martha‘s Vineyard, Nantucket and Northern New England as well as other restricted or limited access areas may incur an up charge regardless of the address. This is due to the transportation surcharges or transport costs for delivery to these areas. This up charge is handled by special quotation.
4.
Shipping to Alaska, Hawaii, Canada, available by quote only.
Inspecting Your Delivery:
Firesidexpressions.com hopes that your order will arrive safely, and that you will be satisfied with your order. However, please remember that when your order arrives, it is YOUR RESPONSIBILITY to ensure that the product has not been damaged during shipping. Please keep the following in mind:
Chain of Financial Responsibility
firesidexpressions.com » Shipping/Freight Company » You
Firesidexpressions.com inspects your purchase before it leaves our warehouses. We do not ship damaged or defective products. Once your package(s) leaves our hands, the delivery company (ie: Fed Ex, R&L, etc.) assumes ALL responsibility for the safe delivery of your order. Once you sign for the delivery, you have released the delivery company from any and all responsibility for damage done during shipping of your order. So, when your order arrives, you should inspect ALL package(s) for signs of damage during shipment.
PLEASE take the time to inspect your delivery. If there is any damage be sure to note it on the delivery ticket. If the damage is severe or excessive, please refuse the shipment and call us immediately at: 1-888-986-1535
To help you, we provide the following procedures for inspection and contacting us:
For items shipped via motor freight carrier services:
IInspect the package(s) for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. There are absolutely NO exceptions to this procedure. Unfortunately, all freight carriers are adamant about this and will not accept a claim for damage if you do not note any and all damage on the delivery receipt IN WRITING.
Your Fireside Expressions Team
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